Most popular FAQs
Follow the steps below to activate your new card using either the People First Bank App or Online Banking.
In the People First Bank App:
- Open the People First Bank App and select the 'Cards’ tab (next to Dashboard at the top of the screen).
- Swipe across to the card you want to activate.
- Click ‘Activate now’.
In Online Banking:
- Log in to Online Banking and select 'Self service’ from the menu bar, then ‘Manage cards’.
- Navigate to the card you want to activate and select ‘Manage’ to view the self-service options.
- Click ‘Activate card’.
Once you’ve done these three steps, follow the final prompts in the App or Online Banking to complete your card activation. Remember to sign the back of your card before using it.
If you need help, please call our Customer hub on 13 11 82 or visit your local branch. To complete card activation at a branch, you'll be asked to provide appropriate ID.
Good choice! You can get started by having your Tax File Number and identification handy.
To make switching easy, please provide us a list of all regular transactions from your previous financial institution.
Alternatively, click here to complete the form, return to us and we'll obtain a list on your behalf.
Once completed, simply give us a call on 13 11 82 or visit one of our branches.
If you have registered for Digital Banking at People First Bank, you can set up a scheduled transfer to make recurring payments on your loan.
Online Banking
Click on 'Transfer' under the 'Pay & transfer' tab, then click on the 'Schedule payment' and follow the prompts.
People First Bank App
Select ‘Payments’ on the bottom menu, then click ‘Pay & transfer’ and follow the prompts.
Don't have Online Banking? Learn how to register on our Digital Banking page.
If transferring your payment from another financial institution, use the BSB 671 000, your loan account number and your surname for the account name.
A redraw facility allows you to access extra repayments that you have made over and above your minimum scheduled repayments, subject to the conditions of your loan.
An offset account works differently. It’s a separate transaction account linked to your eligible home loan, and the balance reduces the interest payable on your home loan balance each month.
So, the simplest way to think about it is: redraw is a feature available on your home loan itself, whereas an offset account is a separate transaction account linked to your eligible home loan.
Both can help reduce the amount of interest you pay on your home loan and pay off your home loan sooner but depends on what is available to you on your home loan.
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