FAQs
You are automatically subscribed to eStatements when you register for Online Banking or the People First Bank App (the App).
If you have previously opted out of receiving eStatements, you can call us on 13 11 82 to re-subscribe to eStatements on your account.
To view your eStatements, log in to Online Banking, click ‘Self Service’ in the main menu, followed by ‘eStatements’.
For the People First Bank App, click on ‘Accounts’ then ‘eStatements’ and then ‘My eStatements’ to view.
To search for a particular eStatement, you can filter statements by date.
It is important to keep your Online Banking or App passwords safe and secure. Ensuring you close your eStatements after viewing them will also help to keep your personal statement information private. For more information on security, visit the security section of our website.
Yes, it is not only free to receive eStatements, but it's paper-free and clutter-free.
Please call us on 13 11 82 to update your eStatement subscription preferences.
The frequency of your statement will remain unchanged. An email notification will be sent to your nominated email address.
No. If you elect to receive eStatements, you will receive all your statements electronically. Or, you cannot receive eStatements for some accounts and paper statements for others. You will need to select which way you would like to receive all of your accounts.
You can revert to paper statements should you no longer wish to receive eStatements.
You will receive an email to your nominated email address, advising that you have a new eStatement ready for viewing within the first week of every calendar month (if you receive monthly statements) or the first week of July and January (if you receive six monthly statements). You can then log on to Online Banking or the App to view your eStatement.
No personal information or links are contained within the email. Your eStatements and account information will remain within Online Banking or the App.
Yes. eStatements are viewed through Online Banking or the App, so you will need to be registered in order to have access to your eStatements. Learn more about our Digital Banking options.
There could be a few reasons why you have not received your email notification:
- The email address we have on file may be old or incorrect – you can update your email details in Online Banking or the App, or
- Your email mailbox may be full causing the email to bounce back, or
- Your notification is being filtered to your junk email folder.
If you are concerned about your email notifications, please contact us on 13 11 82. Please note your email notification is a way of us reminding you that your eStatement is available to be viewed in Online Banking or the App. Non receipt of this notification does not mean your eStatements are not available to be viewed in Online Banking or the App, they will be generated as normal.
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