Contact us

Need a hand? We’re here to help.

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Chat with us through the
People First Bank App


  • Simply login to your People First Bank App or Online Banking, tap 'More' in the bottom right corner and then 'Messages'.
  • From here send, receive and view all your messages in one place.

Have a question about your card?

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Lost cards


If you've lost your card, lock it instantly in the People First Bank app or call us right away.

Within Australia
Call our 24/7 Customer Hub on 13 11 82 or visit your nearest branch during business hours.

From overseas
Call us 24/7 on +61 8 7078 4200. To arrange for an emergency VISA card to be issued to you, please visit the Visa website to find the contact details for each country.

Help with lost or stolen cards
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Transaction disputes


Have you noticed a transaction on your account that doesn't look right?

Get in touch to let us know about an unauthorised transaction and we can help you dispute it.

Learn how to dispute a transaction
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Card fraud


Contact us immediately if you've noticed suspicious transactions or you think you've experienced card fraud.

Within Australia
Call us 24/7 on 1300 705 750

From overseas
Call us 24/7 on +61 2 8299 9534

Our team may also call you to confirm suspicious transactions on your card.

Explore our anti-fraud measures

Need anything? We’re here to help

Explore all of our support topics and FAQs on our Help and Support page.

Help and support

Quick links

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Banking

Learn about our bank accounts, Digital Banking features, how to bank while overseas and more.

Learn more
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Welcome to People First Bank

Welcome to People First Bank, let us help you settle in.

Learn more
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About People First Bank

We place people at the heart of everything we do. Good advice, good products, good people.

Learn more
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Financial wellbeing

From setting a budget, creating a savings plan, managing your debts or planning your financial future, we're for you every step of the way.

Learn more
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National Relay Service

If you have a hearing or speech impairment, you can access additional support through the National Relay Service on 1300 555 727.

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Complaints and compliments

We welcome your complaints and compliments so we can improve your banking experience.

Submit complaints or compliments

Connect with us on social media

We're available for general enquiries on social media between 9am - 5pm Monday to Friday (ACDT), excluding public holidays in South Australia.

Need some help? We've got you covered.

Get in touch with us and we can help you get the answers you need.

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Support topics

Explore our popular topics and FAQs to get the answers you need.

Find out more
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Message us securely

Log into Digital Banking to send us a secure message by clicking the link below, or by using your People First Bank App.

Send us a message
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Visit us in person

Find your nearest branch, lending and advice centre, or home loan adviser.

Locate us
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Talk to us

Our Customer Hub team is available to help 24/7.

Call 13 11 82
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