People First Bank will never contact you to request your login details, security codes, card details, one-time passwords, or for you to move your money.
Within Australia
Call our 24/7 Customer hub on 13 11 82 or visit your nearest branch during business hours. We can cancel your current card and arrange for a new card to be mailed to you.
There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.
Overseas
If you're overseas when you lose your card, please contact us on +61 8 7078 4200.
To arrange for an emergency Visa card to be issued to you, please visit the Visa website to find the contact details for each country.
Card fraud
If you suspect card fraud, call:
- 1300 705 750 in Australia (available 24/7)
- +61 2 8299 9534 if calling from overseas.
Our consultants may call you to confirm suspicious transactions on your card or send you an SMS from +61 437 126 492.
You may also receive an SMS from
+61 489 988 024 to confirm particular transactions.
Report security breaches
FAQs
If your card is lost or stolen in Australia, call our 24/7 Customer hub on 13 11 82 or visit your nearest branch as soon as possible.
If you're overseas, please contact us on +61 8 7078 4200 and visit the Visa website to find the contact details for each country to request a new Visa card be issued to you.
Customers can temporarily lock and unlock their card via Digital Banking:
People First Bank App and Online Banking:
- Navigate to the cards via the homepage.
- From there you can lock or unlock your card via the toggle. A locked card is reflected by a green toggle and the card image will also be updated to reflect this.
- To unlock a card, simply swipe the toggle back to grey. Allow a couple of minutes for the unlock to become effective.
You will need to contact us to arrange for a new card, as captured cards are not returned to People First Bank.
There may be a fee for ordering a replacement card. Refer to our Fees & Charges document for more details.
Call us immediately on 13 11 82, contact us via the website, or go to your nearest branch and speak with a consultant.
Your Visa Debit or Credit Card should arrive between 7 to 10 business days after you order a card. If you have not received your card after this time, please get in touch.
Need some help? We've got you covered.
Get in touch with us and we can help you get the answers you need.
Access forms, brochures, support articles, FAQs and more below.
Log into Digital Banking to send us a secure message by clicking the link below, or by using your People First Bank App.
