Join our team
Through the merging of Heritage Bank and People's Choice Credit Union, a new larger mutual bank has arrived. With the collective might of more than 700,000 customers (and growing), here at People First Bank we're making banking brilliant and building a brighter world for all. By joining our team, you’ll have the unique opportunity to support the delivery of our new national brand and promise to become a true banking alternative for all Australians.
Our name says exactly what we’re all about: people. This means our customers, communities, and employees are at the centre of every decision we make. You'll be joining an inclusive culture where people are motivated to make a difference and given opportunities to thrive in their day-to-day roles. Proudly recognised as an Employer of Choice, People First Bank has dual head offices in Adelaide and Toowoomba, a satellite Brisbane office, an Australian-based contact centre and a branch footprint across NSW, NT, QLD, SA and VIC.
We offer diverse opportunities for those looking to join us during our exciting transition. Currently trading under two brands - Heritage Bank and People First Bank - you can make a meaningful impact as we establish People First Bank in the market as a leading Australian customer-owned bank.
Recruitment process
Whether it’s your first job, a change of industry, a step to the side, or a step up, we’ll empower you all the way. We'll support you through each stage of the process, no matter the outcome. While our recruitment process may vary depending on the role, the steps below are a general outline of what to expect.
Career & development
We invest in your growth, because when you grow, we do too
There’s a range of career development and progression opportunities within our growing organisation and we offer:
- The opportunity to advance your career with training, coaching and project opportunities.
- Internal leadership programs and bespoke in-house leadership training.
Recognition & benefits
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits, which includes:
- Discounts on banking, health insurance, and shopping across Australia via a dedicated employee recognition and reward portal and app.
- Recognition through our employee recognition program Shine where everyone can nominate a colleague via Our People Rewards platform for demonstrating or championing our values and positive risk behaviours.
- As a Shine Award winner, opportunity to attend recognition event held simultaneously across two states and connected via live cross to celebrate in style as one team.
Doing good
Mutuality is in our DNA.
As a customer-owned bank, we support people to give back to communities by doing good. We do this through:
- Our Reconciliation Action Plan, which supports our ongoing commitment to developing deep and strong relationships with our First Nations employees, customers and communities.
- The People First Community Lottery, which provides an opportunity for community groups and clubs to participate and reach their fundraising goals.
- The People First Bank Foundation, which supports high quality charitable programs that create long lasting positive impacts by reaching people in need.
- Our commitment to positive climate impact, which is demonstrated by our participation in the Australian Government's Climate Active program.
- Giving our people up to two working days to join “The Good Squad” and participate in paid volunteering activities.
- Our Workplace Giving program that allows our people to make regular voluntary donations.
Flexibility and wellbeing
Caring for our people
We know flexibility means different things to different people, that’s why we have a variety of options. This includes part time hours, hybrid working, or flexible leave options such as wellbeing or purchased leave.
Our people consistently tell us their leaders demonstrate care for their wellbeing in our bi-annual employee engagement surveys.
We support our people to be the best version of themselves, physically and mentally. This includes wellness support through:
- Our digital wellbeing platform
- Dedicated internal Mental Health Ambassadors, and
- A comprehensive Employee Assistance Program, which offers confidential counselling and support from qualified professionals for all aspects of life – physical, mental, social and financial.
Diversity & inclusion
A place for everyone to contribute and thrive.
People First Bank is committed to an inclusive culture that embraces and celebrates equality and diversity. We recognise the positive impact our individual differences, abilities, skills and perspectives can make every day through our Diversity and Inclusion program, which includes initiatives such as:
- Our annual Diversity Census, which helps us understand our evolving and diverse organisation.
- Providing allyship and creating a safe environment where everyone can be themselves.
- Our Employee Engagement survey which helps measure our inclusive culture.
- Seeking ways to reduce our gender pay gap as well as advancing overall gender equality in the organisation.
Our values
Our values underpin our culture at People First Bank. They are at the heart of everything we do, inspiring our people and how we impact our communities.
- Passion: We love making a difference in people's lives.
- Integrity: We're courageous and always do the right thing.
- Trust: We're reliable, consistent and we do what we say.
- Care: We care and protect for positive impact.
- Authenticity: We are socially aware and stay true to our mutuality, always.
- Respect: We value the power of our collective; every perspective strengthens us.
Our teams
Member Experience
Problem solvers. Strategic thinkers. Experience designers. With a diverse skillset covering human-centred design, strategy, marketing, operations and customer-centricity, this team works on the front line with customers in our branches and contact centres, and behind the scenes to understand their pain points and how to make their banking experience as smooth and simple as possible. Then they deliver, and make it look good!
Operations
The Operations team cover every part of the bank’s service delivery, with our customers at the forefront of all they do. From strategy to product and payments, customer-facing services, delivery and problem solving, no day is the same for our Operations team.
Technology & Transformation
The Technology & Transformation team is where innovation meets creativity. This dynamic group drives exciting tech solutions and transformative strategies that elevate the organisation.
With roles ranging from technical and data specialists, change managers, analysts, and cyber specialists, each team member plays a vital part in building digital and technology solutions for People First Bank, that turn ideas into reality.
Finance & Data
This team provide crucial support functions that help make important decisions and inform our customers. Our Finance and Data team do the heavy lifting on data, reporting and forecasting, as well as managing the financial risks inherent in our daily operations.
They nurture relationships inside and outside our business by providing information, cash flow and analysis across internal divisions, to our customers, suppliers, partners, government agencies and legislative bodies.
Legal & Company Secretary
A dynamic team of governance and legal experts, dedicated to propelling the business forward while minimising legal risk.
The team delivers sharp, practical governance and legal advice and services to a range of stakeholders. They support the Board and the business to ensure People First Bank meets its governance obligations. The team is a responsive and accessible destination for stakeholders to quickly find the answers they are seeking, enabling good business.
People & Culture
Our People and Culture (P&C) team members are committed to developing leadership and critical future capabilities; building a culture of inclusion, safety and strong values alignment, elevating employee engagement, identifying talent, and building and celebrating diversity.
Our P&C business partners work closely with our leadership teams, and along with our specialist centres of excellence: Talent Acquisition, Operations, Organisational Culture and Capability, Health and Safety, Learning and Development, Employee Relations, Performance, Reward and Payroll, and People Systems and Insights - all striving to deliver outstanding employee experiences.
Internal Audit
Working with teams across the business to bring a systematic and disciplined approach to internal auditing, the team plays an important role in objectively assuring that our bank operates in accordance with regulatory requirements and our internal frameworks and policies.
The team delivers internal audit service excellence to help the bank reach its goals and deliver positive change through banking for our customers.
Group Risk
Our Group Risk team are the ultimate coaches for our business and our people. Their expertise enables us to make informed, risk-based decisions while keeping our bank and our customers safe.
They promote a culture that understands and creates value through effective risk management while ensuring our financial and operational resilience.
Corporate Affairs & Strategy
This group of communicators, strategists, and media experts keep a finger on the pulse. They’re across industry conversations and make sure the organisation has its voice heard. They also champion our strategy, making sure our people are kept informed and aligned.
FAQs
Our Talent Acquisition team will be in contact with you, either via phone or email, to let you know the status of your job application.
If you're unsuccessful in the role you've applied for, we encourage you to join our Talent Community and look out for other job opportunities.
Need some help? We've got you covered.
Get in touch with us and we can help you get the answers you need.
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