Privacy

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People First Bank Privacy

People First Bank understands how important it is to keep your personal information safe.


Our Privacy Policies explains how we handle your personal information. We have a number of different privacy policies which may apply depending on the nature of your relationship with us, and the purpose for which we have collected your personal information.


When we collect your personal information for the first time, for example when you first join us as a member, we will also give you a summary of how we handle your personal that is relevant to those circumstances. We refer to this as our ‘Privacy Statements’.


You can find current copies of our Privacy Policies and our Privacy Statements on this page.

Our Privacy Policies

You can find out more about how we manage privacy as an organisation by accessing the privacy policy that relates to your relationship with us:


Community Lottery Foundation Privacy

To learn more about how the People First Community Lottery manages your personal information, please read the People First Community Lottery Privacy Policy.

CGU Insurance Privacy

If you are a People First Bank insurance customer you can learn more about how CGU Insurance manages your personal information through the CGU's Privacy Policy.

Our Privacy Statements

Our Privacy Statements contain information about how we handle personal information as relevant to the circumstances in which we collect your personal information. We will give you a copy of the relevant Privacy Statement before or as close as possible to the time when we collect your personal information.


Cookies

"Cookies" give users of the People First Bank website a unique, random identification, by storing small text files onto your computer’s hard drive with your internet browser, allowing us to see certain activities on our site. We use cookies on our homepage to keep a record of how many visitors we have to our website. Now and into the future, cookies will be used to help us further personalise and enhance your browsing experience with us. They will help us remember your preferences, auto-populate form fields, like your name and email address, and use your location in our Locate Us tool, so you can find your nearest branch, ATM or People First Bank adviser. Of course, you are free to change your web browser’s preferences or settings to prevent the acceptance of cookies from the People First Bank website.

Website Personalisation

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies (see above) or through marketing technology platforms. This information might be about you, the products you hold with People First Bank, your preferences or your device. Information can be used to directly identify you in order to give you a more personalised and relevant experience on our website. Because we respect your right to privacy, you can always change your website cookies and personalisation preferences by rejecting consent using the button to the right labelled "Manage Cookies and Personalisation".

This will not impact your marketing preferences for any channel other than our website. You can manage your marketing preferences for direct methods of communication such as email, SMS and letter by calling us on 13 11 82. 

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