Support topics

Explore our popular topics and FAQs to get the answers you need.

Man in hoodie stretching in the morning at a running track.
help

Have a question or need some guidance?

Visit our support pages below or click the button to see all our most frequently asked questions sorted by topic. If you're new to People First Bank, make sure to stop by the Welcome hub first to get started.

Financial care and literacy

Managing your money isn't always easy, so we've put together resources and tips to suit wherever you are on your journey.

Parents and their young son, unpacking a car near a beach.
lending

Financial wellbeing

From setting a budget, creating a savings plan, managing your debts or planning your financial future, we're for you every step of the way.

Sunny day for surfing
savings

Financial literacy

From saving for a holiday to a house deposit, it's important to understand your options and the terms you'll need to know to make a choice that's right for you.

dad takes his baby for a hike
career

Financial Care Hub

Learn more about how to navigate difficult times and the next steps and resources that may be able to help.

Digital Banking and security

Get help navigating the People First Bank App and Online Banking and learn how to keep your banking safe, both on and offline.

Young blond man checking his phone outside.

Digital Banking

Register and get how-to guides and tips on using the People First Bank App and Online Banking.

A grey-haired couple using a laptop while the man holds a phone.

Digital Banking security

Find out more about how we keep your information safe, and how you can protect yourself online.

Card security

Reduce the risk of card fraud with these helpful hints.

Man working in a coffee shop

Identity security

Tips to help minimise the chances of identity theft.

error

Fraud and scams

Learn about how we protect your information, how to report fraud and common scams to watch out for.

Additional support

Colleagues at work
help

People's Choice Mobile Banking App and Internet Banking support

Are you still using the People's Choice mobile App or Internet Banking? Find the answers you need here.

Woman using phone hands free.
help

Speak your language

People First Bank offers a free and secure language interpreter service through Speak Your Language.

A woman looks at a painting before she hangs it.
members

Losing a loved one

Losing someone close to you is an emotional and difficult time. Should you lose a loved one, or be in the process of executing a deceased estate, find support here.

Need some help? We've got you covered.

Get in touch with us and we can help you get the answers you need.

help
Help and support

Access forms, brochures, support articles, FAQs and more below.

lock
Message us securely

Log into Digital Banking to send us a secure message by clicking the link below, or by using your People First Bank App.

location_on
Locate us

Visit us at a branch to get help with your banking.

phone_in_talk
Talk to us

Our Customer Hub team is available to help 24/7.

divider image