Important information for customers impacted by data breaches
If you're concerned about a breach or have been contacted by someone claiming to have your information, here’s what you need to know.
- Call us on 13 11 82 or visit a branch to verify all communications and transactions claiming to come from People First Bank.
- Report any calls you receive about your data to Scamwatch immediately.
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How do I place a ban on my Equifax credit report? | Equifax Australia
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We use industry-standard encryption for safer online banking.
- To access Online Banking, always type 'peoplefirstbank.com.au’ into your browser, then click on 'login' from our website
- Never share any of your passwords or Online Banking login credentials
- Never share your login details, security codes, card details, or one-time passwords.
- We will never ask you to transfer funds from your account to another account to keep it safe
- We will never send you SMS containing links, do not click on links from SMS claiming to be from People First Bank
- Don't click on links in emails if you're being asked for your account, card or personal details
- We will never contact you to request your passwords or Visa card details
- Use a long, unique password or passphrase and change it if you are ever concerned it may have been compromised and consider using a password manager
- While you're using Online Banking, be wary of pop-ups that ask for personal information or ask you to click on links
- Be careful if you're using a public computer or free public Wifi – make sure your private details are protected and log out when you're finished
- Check your last login date and time when you sign in to make sure it's correct
- Make sure your computer's anti-virus software is installed and up to date
- Immediately contact us if your computer has been infected with a virus or malicious software
- If you see any unauthorised transactions on your account or you think your details may have been compromised, change your passwords straight away and call us on 13 11 82.
- If you fail to promptly report any security breaches on your account, you may increase your liability for any unauthorised transactions.
Our App has the same high-level security as our Online Banking.
Tips for staying safe while banking on the go with our App:
- Only download our apps from the Apple App Store or Google Play
- When you're not using your device, lock it and keep it in a safe place
- Avoid using the same PIN for your device and for the App
- Don't store your People First Bank App PIN on your device
- Let us know immediately if your device is stolen or lost
- Install and maintain appropriate security software for your device
- Regularly check privacy policies and permissions of any apps you download
FAQs
If you think your password has been compromised, you should reset your password. You can reset your password via your account login screen. Simply select ‘Forgot password’.
You should reset your password as soon as possible. If you still require assistance, call us on 13 11 82 or visit any branch. For security reasons, our Customer Hub team will do an identity check before releasing your new password.
People First Bank will never call or email you to ask for confirmation of your password, PIN or Verification Code.
Be wary of any phone calls of this nature and emails with links from unknown senders, and delete any unsolicited emails immediately, without responding.
In some instances, you may also receive an SMS from +61 489 988 024 or +61 437 126 492. If you are ever unsure if a phone call or email is correct, give us a call on 13 11 82. Please be aware, we will never ask for sensitive information via SMS, such as an access code, Verification Code or Online Banking password.
If you believe your details may have been compromised by a phishing phone call or phishing email, contact us as soon as possible.
Each time you make an online purchase, Visa Secure and eftpos Secure assess the risk level of the transaction – certain activity may seem out of the ordinary, maybe because it’s a high dollar value, or a retailer you’ve never bought with before. If People First Bank is concerned a transaction may be fraudulent, you will be prompted to confirm your identity, and you will be requested to enter some personal details unique to your account with us. This information is used only to verify your identity and is not stored by Visa Secure nor eftpos Secure, nor is it passed to anyone including the online merchant.
Call us immediately on 13 11 82, contact us via the website, or go to your nearest branch and speak with a consultant.
To change your PIN, simply follow these steps:
- Sign in to your People First Bank App
- Tap ‘Cards’
- Tap the card you would like to change the pin for
- Select ‘Change PIN’
- Follow the prompts
To change your App Passcode simply follow these steps:
- Sign in to your People First Bank App
- Navigate to 'Profile and security' (under your name in the top-left corner)
- Select ‘Change Passcode’
- Enter your current Passcode
- Enter your new preferred Passcode
- Tap ‘Done’
To reset your password via your account login screen, simply select ‘‘Forgot password’ and follow the prompts.
If your card is lost or stolen in Australia, call our 24/7 Customer hub on 13 11 82 or visit your nearest branch as soon as possible.
If you're overseas, please contact us on +61 8 7078 4200 and visit the Visa website to find the contact details for each country to request a new Visa card be issued to you.
Click on your name, displayed on the top left corner on the screen. A new menu will appear, from there, tap the ‘Log out’ button.
If you navigate away from the App without following the steps above, your session will remain active for a short period of time.
Yes. Each time you finish banking through the People First Bank App, your session with automatically terminate following a period of inactivity. You can also manually logout after each session via your profile page, to exit the system. None of the information accessed through our App will be saved on your mobile phone.
To prevent an unauthorised access, log into Online Banking from another device and remove the lost or stolen phone from your profile. Alternatively, call us immediately on 13 11 82 or visit a branch as soon as possible. For security reasons, our Customer Hub team will do an identity check over the phone. If you visit a branch, you’ll need to present photo identification.
Remember, do not save your Digital Banking password on your mobile phone in case of loss or theft on your mobile phone.
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Digital Banking
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