People's Choice Mobile Banking App and Internet Banking support

No, however, you can increase your Internet Banking limit by calling us on 13 11 82 or by visiting one of our branches.

If you can't remember your password you can:

• Call us on 13 11 82. For security reasons our we’ll do an identity check before releasing your new password.
• Visiting one of our branches. For security reasons you’ll need to present photo identification before a new password is released.

Travel Advice is being removed from our Internet Banking page. If you are travelling overseas, please notify us before you travel by:

• 1. Sending us a Secure Mail via Internet Banking, or
• 2. Calling us on 13 11 82, or
• Visiting a branch.

This is important for your security and your access to your accounts.

We’ve simplified the process and now only ask for the information required by the receiving country, so you don’t need to fill out unnecessary fields in the ‘International Transfers’ section inside Internet Banking.

1. Simply begin with selecting the country you’re wanting to send the money to
2. Next, the form will display only the fields of information required for that particular country
3. Go through the required fields and click ‘send’

If you prefer the previous version of the International Money Transfers form with all fields, simply click ‘Manual’ in the ‘To Bank section.

Note: this will not be available on People First Bank App.

Once logged in to Internet Banking, ‘Accounts’ tab from the top of the screen and ‘Balances’ from the slide-out menu. Click in the Account pane of the Account you wish to view transactions. Alternatively select ‘Transaction History’ from the slide-out menu from the ‘Accounts’ tab. The account with the smallest account number will be displayed by default. To view the transactions of a different account, select the arrow of the dropdown menu and make a different selection.

To modify the Transaction search criteria, or to see greater than the last 14 days of transactions, click on the magnifying glass icon located under the account details panel on the right.

To download the transactions into XLS, CSV, QIF or QFX format or to print the transactions, click on the downward arrow at the end of the transactions, then select from the options displayed.

Daily limits are in place. If you need to transfer an amount that exceeds the daily limit, you will need to ensure that relevant accountholders have authorised a temporary increase to daily limit amounts by contacting our National Contact Centre on 13 11 82 or in Branch.

Once logged in to Internet Banking, select the ‘Transfer/Pay’ tab from the top of the screen and ‘BPAY’ from the slide-out menu. Complete a Second Tier Authentication when prompted (A Second Tier Authentication is only required once per Internet Banking Session). Select which account you wish to debit from the drop down menu. You can change your default debit account by selecting the ’Settings’ tab and ‘General Settings’ from the slide-out menu.

To pay an account from a previous BPAY biller, select the relevant biller from the Payees list on the right hand of the screen and enter the amount you wish to pay. To find your previous Biller easily, you can sort your billers by the Biller Name, Description or the last payment date. You can also search for a previous biller by selecting the “Search” icon with the magnifying button and typing in your search criteria.

Complete the remaining fields by entering the amount you wish to pay. Ensure the Customer Reference Number is correct, as some billers change this number for each bill. Ensure that ‘Update billers’ is ticked if you would like to save this biller’s information in the Payees List on the right hand side of the page.

Click the ‘Create Payment’ button to proceed with the BPAY. Confirm the details on the screen, and when correct click ‘Confirm’ to finalise the payment or click the ‘Edit Payment’ link to modify the payment details. You will receive an email confirmation if you have this option turned on.

Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging on to Internet Banking.

If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant site for more specific instructions.

• Internet Explorer
• Google Chrome
• Safari
• Firefox

Once logged in to Internet Banking, select the ‘Transfer/Pay’ tab from the top of the screen and then click ‘Transfer’ from the slide-out menu. Select the accounts you wish to transfer between and enter the amount you wish to transfer. The ‘Reference’ is a personal description of your transfer and will appear on your statement.

You can also access quick transfer from the account ellipsis.

To set up a regular transfer or schedule the transfer for a future date, select the ‘Schedule Payment’ option and select the date of your first transfer, the frequency from the drop down list and the number of transfers you wish to make, or select ‘Ongoing’ for ongoing payments. Enter the amount you wish to transfer. Click ‘Create Transfer’ or ‘Set Schedule’ to process or schedule the transfer. Confirm the details of the transaction and click the ‘Confirm’ button if correct or the ‘Edit Payment’ link if you wish to modify the payment details.

If you don't log in to Internet Banking for 180 days or more, your password will be made inactive for security reasons. To reset your password you can:

• Call us on 13 11 82. For security reasons we’ll do an identity check before releasing your new password.
• Visit one of our branches. For security reasons you’ll need to present photo identification before a new password is released.

You can also download and start using the new People First Bank App, which provides secure, easy access to your accounts.

Once logged in to Internet Banking, select the ‘Transfer/Pay’ tab from the top of the screen and ‘BPAY’ from the slide-out menu. Complete a Second Tier Authentication when prompted (a Second Tier Authentication is only required once per Internet Banking Session). Then select the ‘Schedule Payment’ link at the bottom of the page which will display the scheduled payment required fields. Select the date of your first payment, the frequency of the payments from the drop down list and the number of payments you wish to make or click ‘Ongoing’ for ongoing payments.

Click on the ‘Set Schedule’ button to proceed, the payment details will be displayed. Verify the payment details and click the ‘Confirm’ button if they are correct or the ‘Edit Payment’ link if you wish to modify the payment details. You will receive an email confirmation if you have this option turned on. To view and manage your scheduled transfers and BPAY select the ‘Transfer/Pay’ tab from the top of the screen and ‘Edit Scheduled Transfers and BPAYs’ from the slide-out menu.

Yes, by selecting ‘Settings’ from the main menu, then ‘Update Account Name’ from the slide out menu, and entering the personalised name next to the Account number you want to change. Only eligible account types can be updated.

Once the payment has been initiated by an account holder, all other account holders who are required to approve the payment will have 5 calendar days to do so. Otherwise, the pending payment will expire.

Internet Banking offers you access to your accounts online, 24 hours a day. It is allows you to choose your own banking hours to carry out the following features:

• Activate your card
• View your account balances
• View transaction history
• View uncleared transactions such as pending debits and cheque deposit holds
• Make payments using BPAY®
• Transfer funds to accounts within Australia using Fast Payments
• Schedule payments
• Make International Transfers
• Order Foreign Cash
• Apply for loans, credit cards and check payroll details
• Open and close accounts
• Set up email alerts, manage your personal details and more

You can also register for:

• eStatements

A message will appear on your welcome screen as soon as you log in to Internet Banking, advising the last time you've logged in. If this is incorrect, please contact us on 13 11 82. You can also check your login history at any time by selecting ‘Services’ from the main menu, then ‘Session History’ from the slide out menu.