Life doesn't always go as planned. You're not alone, we are here to help.
We know that life can take unexpected turns and unplanned events can happen. At People First Bank, we offer tailored support services and information to help you through life's challenges.
If you or someone you love is going through a difficult situation or need some assistance, we are here to help.
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Identifying and supporting life's challenges
Dealing with financial hardship
If you're experiencing financial difficulty, duress or struggling to meet your financial obligations, start here to learn more about assistance and options available to you.
Losing a loved one
Losing someone that is close to you can be an emotional and difficult time. Should you lose a loved one, or be in the process of executing a deceased estate, you can learn more on how to approach this here.
Financial abuse
Financial abuse can affect anyone, so it’s important to recognise the signs and learn how to protect yourself and others, including elders in your life.
Power of attorney
If you're having difficulty in making financial decisions or managing your banking, there are formal arrangements available to you. Find out how you can appoint someone to act on your behalf to assist you in your financial decision making.
Protecting yourself and others
Problem gambling
If you are worried about you or someone you know gambling or dealing with an addiction, there are a number of resources available to assist.
Support available:
- Gambling Help Online provides a free 24/7 chat, email and phone counselling and support service if gambling is affecting you or someone you are about.
- Betstop- The National Self-Exclusion Register is a safe and free Australian Government initiative that allows gamblers to block themselves from all licensed Australia online and phone gambling providers. Customers can select an exclusion time from a minimum of 3 months or up to a lifetime.
Find more resources on our dedicated External financial support services page.
Family and domestic violence
Family and domestic violence can happen to anyone. If you or someone you know is experiencing domestic and family violence, learn more about the support services available.
If you're in immediate danger due to a domestic or family violence threat, call 000 immediately.
Support available
- 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.
- Good Shephard is a non-for-profit, specifically supporting women, girls, and families, with financial services, family violence services and counselling.
- The Zahra Foundation is working towards an Australia where every woman is economically empowered and safe. Providing helpful resources on financial abuse and financial empowerment.
Find more resources on our dedicated External financial support services page.
Disaster Relief Support
Contact us now if you've been impacted by a natural disaster
If you've been impacted by a natural disaster, such as bushfire or flood, please reach out to us as soon as possible. Our Customer Hub is available 24/7 on 13 11 82. We'll work as quickly as possible to assess your situation and let you know how we can help.
If you’re unable to make your next mortgage, personal loan or credit card repayment due to bushfire or flood impacts, contact our Credit Management Team on (08) 8124 2146.
For all other Customer Relief Package enquiries please call 13 11 82.
Our Customer Relief Package includes:
- Hardship provisions to help impacted customers through their situation.
- Waiving fees associated with restructuring of loans needed because of flood or bushfire impacts.
- Waiving or refunding fees incurred because flood or bushfire impacts have made it impossible for customers to comply with requirements of their accounts, for example missed payments.
- Early redemption on Term Deposit accounts for customers impacted by flood or bushfires, without fees or penalties.
Above all, safety is the number one priority. If you live in an impacted area we encourage you to monitor the situation through the media and emergency service websites.
External support services
When you need extra support, there are a range of free services you can access for information and confidential counselling.
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