External financial support services

When you need extra support, there are a range of free services you can access for information and confidential counselling on your situation.

Woman sits at her kitchen bench.

Financial hardship

phone_in_talk
National Debt Helpline

The National Debt Helpline is a free, confidential counselling service that helps people tackle their debt problems. Please visit National Debt Helpline or call 1800 007 007.

calculator
Money Smart

Moneysmart is a free online Government service that provides tips, tools, and guidance to help Australians take control of their money.

chat_bubble
Australian Financial Security Authority (AFSA)

The AFSA is a free online Government service offering information, statistics, and application forms for managing debt and insolvency in Australia.

troubleshooting
Credit Smart

Credit Smart offers tools and advice to manage your credit rating. Visit Credit Smart for more information.

Financial vulnerability

phone_in_talk

1800RESPECT

The National Sexual Assault Domestic Violence Counselling Service offers confidential online and telephone counselling. Please visit 1800RESPECT or call 1800 737 732.

phone_in_talk

LIFELINE

Lifeline provides 24/7 crisis support and suicide prevention services. Please visit LIFELINEor call 13 11 14.

phone_in_talk

Kids Helpline

Kids Helpline is a 24/7 online and phone counselling service for young people ages 5 to 25. Please visit Kids Helpline or call 1800 551 800.

phone_in_talk

Elder Abuse Hotline

The Elder Abuse Hotline is for anyone who experiences, witnesses or suspects and older person is being abused. Please visit Elder Abuse Prevention Unit or call 1300 651 192.

phone_in_talk

Mensline Australia

Mensline Australia is an online and phone counselling service offering support for men. Please visit Mensline Australia or call 1300 789 978.

phone_in_talk

Beyond Blue

Beyond Blue offers 24/7 phone and online counselling for people affected by anxiety, depression, and suicide. Please visit Beyond Blue or call 1300 224 636.

phone_in_talk

Ask Izzy

Ask Izzy is a free, confidential 24/7 service which connects people to nearby housing, meals, money help, health services and crisis support. Please visit Ask Izzy for more information.


Disability


National Disability Services (NDS): NDS is Australia's peak body for non-government disability service organisations, representing over 1100 non-government service providers. Collectively, NDS members operate several thousand services for Australians with all types of disability. Please visit NDS for more information or find your local NDS here.



Need some help? We've got you covered.

Get in touch with us and we can help you get the answers you need.

help
Help and support

Access forms, brochures, support articles, FAQs and more below.

lock
Message us securely

Log into Digital Banking to send us a secure message by clicking the link below, or by using your People First Bank App.

location_on
Locate us

Visit us at a branch to get help with your banking.

phone_in_talk
Talk to us

Our Customer Hub team is available to help 24/7.

divider image