Online Banking - frequently asked questions

You can view uncleared transactions from the Transaction History page by selecting ‘Accounts’ from the top level menu and then selecting the account. Any pending transactions will be grouped at the top of the transaction list.

A transaction is considered an uncleared transaction when the amount is not available for use. The transaction is reflected in the 'Available Balance' section of an account. For more information refer to our Accounts & Access Facilities Terms & Conditions.

You can change the name of your accounts by selecting ‘Accounts’ from the main menu, followed by ‘Manage Accounts’. Select the pencil icon next to the Account number you want to change and overtype the personalised name into the editable field Click the ‘tick’ icon to save. Only eligible account types can be updated.

If you think your password has been compromised, you should reset your password. You can reset your password via your account login screen. Simply select ‘Forgot password’.

You should reset your password as soon as possible. If you still require assistance, call us on 13 11 82 or visit any branch. For security reasons, our Customer Hub team will do an identity check before releasing your new password.

People First Bank uses industry-standard encryption to help you to stay safe while you’re online banking with us. See Digital Banking security for more information and tips to stay safe online.

No. You’ll only have access to all accounts under your account profile, including any joint accounts. 

You can reset your password via your account login screen. Simply select ‘Forgot password’. You will still need to have your member number on hand to reset your password.

If you still require assistance, call us on 13 11 82 or visit any branch. For security reasons, our Customer Hub team will do an identity check before releasing your new password. At a branch, you’ll need to present photo identification before a new password is released. 

For security reasons, if you enter your password incorrectly three times you’ll be locked out of Online Banking. This is to protect you against an unauthorised person trying to access your bank account.  

You can unlock your account by:

• Calling us on 13 11 82. For security reasons our we’ll do an identity check before releasing your new password.
• Visiting one of our branches. For security reasons you’ll need to present photo identification before a new password is released. 

Yes, once you register for Online Banking you will automatically be able to view and receive eStatements.

Once logged in to Online Banking, ‘Accounts’ tab from the top of the screen will present an account list. Click  the Account for which you wish to view transactions.  
 
Use the search field or click ‘Filter’ to modify the Transaction search criteria,    
 
To print the transactions, click on the ‘printer’ button, then select from the options displayed. 

You will receive a response directly into your Messages Inbox. Please ensure you check back regularly to see if you have a response to your enquiry.

No, however, you can increase your Online Banking limit by calling us on 13 11 82 or by visiting one of our branches.

The first screen you will see after logging in to Online Banking is the ‘Dashboard ’ page. This screen allows you to view your accounts and account balances at a glance. You can ‘Favourite’ an account so that it always appears at the top of the dashboard screen. To perform a quick transfer or payment, click on the double downward arrow located next to your account balances. 

To update your details, login to Online Banking and select Self Service > My Profile and click the ellipses to change email, phone number or address and follow the prompts.