Personal loans - frequently asked questions

Depending on the personal loan you choose, you can use a new or used car, motorbike, or caravan. 
 
Take a look at the different personal loans we offer at People First Bank here. 

You can choose to make your repayments weekly, fortnightly or monthly. 

You can even make additional payments without penalty at any time via People First Bank App, Online Banking, or at any of our branches.

Calculate the time and interest you can save when making extra repayments with our free extra repayments calculator here. 

To refinance an existing personal loan from People First Bank or from another financial institution, to a personal loan with People First Bank, you will need to apply to refinance either online, by calling us on 13 11 82 or by visiting your nearest branch.

During your application you will be required to provide some documentation so we can assess your situation. Examples include: 

• Loan repayment history for the previous three months
• Bank statements

If you are applying to refinance online, please select 'Refinance' as the loan purpose on the online application form. 

At People First Bank we understand that credit is a very important facility which allows you to achieve your personal, financial or lifestyle goals faster than you could if you had to rely on your savings alone.

As a mutually owned financial institution we embrace our responsibility to understand your personal situation when we make recommendations regarding providing, extending or arranging credit for you. This is to ensure you are reasonably likely to meet the obligations you have in respect of repaying the debt and avoid experiencing financial stress.

But we recognise that situations may change from time to time which may inhibit your ability to meet your credit repayment obligations. We understand the pressures that you and your family may experience during these difficult times and we work with you to find a mutually acceptable solution to aid in your overall debt management strategies and to continue to work with you to achieve your financial goals. 

Refinancing your existing loan or consolidating debt with People First Bank can help you reduce account fees and interest payments, and save you money. 

You can apply to refinance an existing personal loan with People First Bank online, over the phone or in a branch.

During your application you’ll be required to provide three months of loan repayment history and bank statements. 

Yes, you might be able to refinance your personal loan. You can apply to refinance an existing personal loan from People First Bank or from another financial institution, to a personal loan with People First Bank either online, by calling us on 13 11 82 or by visiting your nearest branch.

During your application you will be required to provide some documentation so we can assess your situation. Examples include: 

• Loan repayment history – for the previous three months
• Bank statements 
• If you are applying to refinance online, please select ‘Refinance’ as the loan purpose on the online application form. 

A range of solutions are available to customers who might be going through financial hardship. We can tailor a plan depending on individual circumstances, and advise you of organisations who may be able to help.  For more information, see our Financial wellbeing page.

You should get in touch with us as soon as possible if you think you might have trouble meeting your financial commitments. You don't have to wait until you are overdue. We'll then work with you to tailor a plan that helps you stay on top of your repayments. You can call People First Bank on 08 8124 2148 or visit your local branch and speak to one of our friendly staff.  You can also see our Financial wellbeing page.

You can call People First Bank on 08 8124 2148 or email us at cmanagementpccu@peopleschoice.com.au or visit your local branch and speak to one of our friendly staff. You can also see our Financial wellbeing page.