We’re required to provide certain information about our products and services to ensure you make the right choice for your individual circumstances, and are fully aware of your rights, obligations, and all fees and charges. Click the links below to open a downloadable PDF copy of our individual documents. If you need more information or help finding the right document, give us a call on 13 11 82.
Products
Business products
- Business Lending Terms & Conditions
- Summary of Key Terms of your Business Loan
- Business Lending Interest Rates
Deposit products
- Accounts & Access Facilities Terms & Conditions
- Daily Limits
- Deposit Accounts Interest Rates
- Term Deposit Accounts Terms & Conditions and Fees & Charges
- Term Deposit - Notice to Depositor
- Minors Banking
Lending products
- Break Cost Key Facts Sheet
- Credit Card Key Facts Sheet
- Credit Guide
- Credit Guide - Credit Assistance Provider
- Personal Loan, Credit Card & Overdraft Interest Rates
- Former Home and Investment Interest Rates
- Home Loan Interest Rates
- Investment Loan Interest Rates
- Lending Terms & Conditions
- Loan Mortgage Insurance (LMI) Fact Sheet
- Memorandum of standard terms of mortgage
Wholesale products
Insurance
Insurance Product Disclosure Statements
- Boat Insurance
- Car Insurance
- Caravan Insurance
- Home Insurance
- Home Building Key Facts Sheet
- Home Contents Key Fact Sheet
- Landlord Insurance
- Motorcycle Insurance
- Trailer Insurance
Premium, Excess and Discount guides
Digital Banking and data use
Digital Banking
- Digital Banking Terms and Conditions
- Electronic Verification Terms and Conditions
- Internet Banking Terms & Conditions (People's Choice)
- Mobile Banking Terms & Conditions (People's Choice)
- PayID Terms & Conditions
- PayTo Terms & Conditions
Open Banking
Digital Wallet
The Terms of Use titled "Apple Pay Terms of Use" in respect of Apple Pay and "Digital Wallet Terms of Use" in respect of Samsung Pay, Google Pay and Digital Cards constitute our Digital Wallet Terms of Use for the purposes of the Accounts & Access Facilities Terms & Conditions.
Fees and privacy
Fees & Charges
Privacy & Financial Services Guide
Notices
Change Notice Terms and Conditions
- Change Notice Terms and Conditions 5 May 2026
- Change Notice Terms and Conditions 30 October 2025
- Change Notice Terms and Conditions 17 June 2025
Public Notices
- Public Notices (recent and archived)
Other important documents and brochures
In addition to disclosure documents, there are other important documents we provide that may help you better understand our products and services.
Target Market Determinations
Target Market Determinations describe who a financial product may be appropriate for and how the product can be distributed to customers. Distributors or referrers of our retail financial products are expected to understand and provide information on our products as specified within a TMD.
Brochures and guides
These easy-to-read brochures and guides may help you with daily banking:
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