Home loans - frequently asked questions

Home or investment loans

If you choose a variable rate home or investment loan, the interest rate can rise or fall depending upon the market and economic conditions. This can potentially impact your repayment amount. On a variable rate, you have the flexibility to make unlimited extra repayments without a fee applying, to pay down your loan sooner. 

Choosing a fixed rate home or investment loan means you can lock your interest in at a set rate for one to five years. So if you think interest rates have hit rock bottom or that rates may rise, you can add certainty to your loan by fixing your repayments for a set period. 

If you're still not sure about which option is right for you, we're happy to help you make the right decision. Call us on 13 11 82 or visit your nearest branch for more details. 

You can choose from our Basic Variable or Fixed Rate products. You also have the repayment option of Interest Only on Investment loans only. 
 
Interest Only loans provide you with the option of making a repayment equal to the interest charge monthly. By selecting this product option and only paying the interest, you will not reduce the principal balance of your loan during your Interest Only period. 

If you want to speak to us about fixing your home or investment loan interest rate, email us on membercare@peopleschoice.com.au with your name, member number and contact phone number and we endeavour to be in touch within 48 hours to talk through your options. 

If you have registered for Digital Banking at People First Bank, you can set up a scheduled transfer to make recurring payments on your loan.

Online Banking
Click on 'Transfer' under the 'Pay & transfer' tab, then click on the 'Schedule payment' and follow the prompts.

People First Bank App
Select ‘Payments’ on the bottom menu, then click ‘Pay & transfer’ and follow the prompts.

Don't have Online Banking? Learn how to register on our Digital Banking page

If transferring your payment from another financial institution, use the BSB 671 000, your loan account number and your surname for the account name. 

Interest rates on existing home or investment loans, when increasing, are published as a public notice in The Australian newspaper on the day of the change. For a decrease, we are not required to provide notice, as it’s in your favour. 

Regarding changes in your repayments, we’ll notify via the following methods: 

  • If you make Principal and Interest repayments, you’ll receive a letter from us (email or post) with your new  repayment information (including confirmation of your rate), providing you with at least 30 days notice for you to make any changes. 
  • If you make Interest Only repayments, for decreases, you’ll receive notification with your next statement. For increases, you’ll receive a letter from us (email or post) with the new details for your loan.
  • If you have a Line of Credit account, you’ll receive a notification of the rate change with your next statement. 

Yes. Speak to a Home Loan Adviser to discuss your options.  

A split loan is where you can choose a fixed interest rate for part of your loan amount and a variable interest rate for the rest. The fixed portion helps to protect you from rate rises while the variable portion allows you to pay off some of your loan sooner, and benefit from any falls in interest rates.  

No. There are no additional fees for splitting your loan. 

This will depend on the home loan you have. Speak to a Home Loan Adviser to discuss your options.  

We can give you a payout figure for any set date by calling us on 13 11 82 or visiting your local branch. This payout figure will only be valid for the date requested. The balance that you view in internet banking does not include any interest accrued, or any fees and charges which may be applicable. 

At People First Bank we understand that credit is a very important facility which allows you to achieve your personal, financial or lifestyle goals faster than you could if you had to rely on your savings alone.

As a mutually owned financial institution we embrace our responsibility to understand your personal situation when we make recommendations regarding providing, extending or arranging credit for you. This is to ensure you are reasonably likely to meet the obligations you have in respect of repaying the debt and avoid experiencing financial stress.

But we recognise that situations may change from time to time which may inhibit your ability to meet your credit repayment obligations. We understand the pressures that you and your family may experience during these difficult times and we work with you to find a mutually acceptable solution to aid in your overall debt management strategies and to continue to work with you to achieve your financial goals. 

Lenders Mortgage Insurance

Lenders Mortgage Insurance (LMI) is an insurance that protects the lender in the event of default by the borrower. 

LMI is a once-off payment made by the borrower at the time of loan settlement, which protects the lender should the borrower no longer be able to meet their loan repayments. 

LMI may be required if the borrower doesn't have a minimum of 20% deposit to take out a home loan. 

The cost of LMI generally depends on the borrower's LVR (Loan to Value Ratio) and amount of money they need to borrow. The cost can vary depending on the lender. For more information on LMI when taking out a Home Loan at People First Bank please speak to one of our Home Loan Advisers or call 13 11 82

To avoid Lenders Mortgage Insurance, it is generally recommended the borrower keep their LVR (Loan to Value Ratio) below 80% plus any fees (conveyancer, stamp duty, building inspection, etc). If the borrower has a deposit of 20% or more of the property value, then they may not be required to pay LMI. For more information on whether you’ll need LMI please speak to one of our Home Loan Advisers or call 13 11 82

Fixed Rate Home Loans

If you choose a fixed rate home or investment loan you can make unlimited additional repayments, however, a Break Cost fee will be payable when the loan is paid out in full prior to the fixed rate period expiring.   

Yes, a redraw facility is a feature of our Fixed Rate Home or Investment Loan for new fixed rate loans.  If you have an existing fixed rate loan with us and would like to activate redraw, please call us on 13 11 82 or visit your nearest branch to assist. 

No, an offset account cannot be linked to our Fixed Rate Loan. Please consider our Basic Variable Loan if you would like an offset account feature. Alternatively, a split loan facility can provide you with the best of both loan types. 

This rate will be held for the 90 day ‘Approved Period’ from the date that the completed rate lock form is received by People First Bank. This 90 day rate guarantee does not extend beyond the expiration date of the conditional loan approval. 

Construction loans

A construction loan is a type of loan for people who plan to build their own home, investment property or complete extensive renovations. It differs from a traditional home loan in that it allows you to progressively have payments made from your loan to pay your licenced builder in stages throughout the construction process. It gives you the flexibility of interest only payments during the construction period and only paying interest on the amount you use. 

No, you cannot redraw during the construction period. If you choose a variable rate loan you will have a redraw facility available at the end of your construction period. 

Your loan will be disbursed as the funds are required, so you'll only pay interest on the portion of the construction loan you have drawn down. 

The only option for a construction loan is within our Basic Variable product.

The construction period of your loan will be interest only and the loan will revert to principal and interest repayments. For Investment you have the option of selecting whether you will have a further interest only period at the end of your construction period. 

The construction period for your loan is up to 24 months from the date of settlement. 

Yes, with our Basic Variable construction loan. By linking it to an offset account, you could save on interest. The money you have in your offset account will offset the amount you owe on your loan, and you'll only be charged interest on the difference.

Yes, there is an additional once-off upfront fee for progress draws of $400. This covers all required progress payments during your construction period. For full details refer to our Fees & Charges document. 

Progress payments let you draw down on your construction loan progressively, so you can pay your builder at key stages during the construction period. You’ll only pay interest on the funds you’ve used. Before your final progress payment is made, a satisfactory valuation from one of our valuers must be completed. This confirms that the build has been carried out as per the original submitted plans.

Fixed price building contracts are most common for construction loans. Other types of contracts may be considered, but please reach out to us to confirm. 

If you’ve chosen a registered builder, you may be asked to provide:

  • A signed copy of the Industry Standard Fixed Price Contract
  • A copy of building plans and council permits 
  • A copy of the builder’s licence
  • The builder’s bank account details
  • Copies of insurance policies, including Builders All Risk/Public Liability Insurance, Domestic/Home Warranty Insurance, and Public Liability Insurance 

The standard stages of construction are: 
 
1. Preparation – plans, permits, fees, insurance, etc. 
2. Foundation – levelling the land, laying the slab, excavations, plumbing, etc. 
3. Framing – constructing walls, roof trusses, windows, door frames, etc. 
4. Lock-up – adding everything you need to turn your building into a house and locking it up. 
5. Fix-up – plastering, sealing, adding your appliances, bathroom installed, etc. 
6. Completion – site tidied, fences up, and builders receive final payment. 

Yes. If you are buying land without a building contract, you can apply for a regular home loan. Then when you’re ready to build, reach out to us and we can help. If you are buying a house and land package, you can get a construction loan. The first drawdown would be for the purchase of the land, and progressive drawdowns would cover the building stages. 

If you have enough equity in your property to cover the demolition costs and the new build, you may be able to borrow the funds. Otherwise, you will need to use your own savings to cover the cost of demolition before the construction can commence. 

No. If you want to borrow money for more than just the build (for curtains, blinds, furniture, appliances and so on), you may need a separate loan. Talk to us about your options. 

Make sure to get home insurance before the final payment stage. We’ll need to confirm the house is insured before making the final payment to your builder. To show this is complete, send in a copy of your home insurance certificate with your final drawdown request. 

Yes. People First Bank are a Housing Australia authorised Participating Lender and a construction loan is one of the options customers can consider as part of this Australian Government initiative. 

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