Account switching from another financial institution - frequently asked questions

People First Bank will arrange to receive your Regular Payments List from your old financial institution. We'll contact you to confirm the transfer of your regular payments and manage the switch of your regular payments to your nominated  People First Bank account. 

Additionally, you may be contacted by the billing or crediting organisations to confirm your details and account changes in accordance with their policies. 

Note: While every effort is taken to ensure the list is complete, the Regular Payments List we receive may not include all regular or one-off payments and may include some cancelled arrangements. Please ensure you check the Regular Payments List thoroughly. 

Complete and return the Request for Regular Payments List form. 

Word version - complete the digital form, print, sign and return. If you are unable to print the form simply call us on 13 11 82 or visit your nearest branch. 

To avoid any delays with processing, please ensure that the form is signed in accordance with the signing authority on the account. 

Return the completed form to us in any of the ways listed on the form. We will then send this form to your old financial institution requesting a list of your direct debits and direct credits for the previous 13 months. We will then contact you to arrange a time to determine which direct credits and direct debits you wish to switch and which you wish to cancel, and complete the relevant variation and/or cancellation forms on your behalf. 

Once you have signed the relevant forms, we will notify your old financial institution and the direct debit and direct credit suppliers of the changes. We will then send you a written communication to confirm the switching request has been completed.

You can return the completed form in the following ways: 

Post: People First Bank Banking Operations – Direct Entry Team, GPO Box 1942, Adelaide SA 5001 

Email: directentry@peopleschoice.com.au

In person: At your nearest branch

The switching service only applies to direct debit and direct credit payments. 

Good choice! You can get started by having your Tax File Number and identification handy. 

To make switching easy, please provide us a list of all regular transactions from your previous financial institution. 

Alternatively, click here to complete the form, return to us and we'll obtain a list on your behalf. 

Once completed, simply give us a call on 13 11 82 or visit one of our branches. 

At People First Bank, we're customer-owned. This means our customers are actually our owners, who influence how we do things. Everything we do is designed to benefit our customers, and any profits we make are reinvested back into providing better products and services. 

The switching service only applies to transaction accounts that are owned by one or more persons (either individually or jointly) for non-business purposes. Savings accounts, business accounts and any account owned by a corporation are not covered by the switching service. 

You can check out our transaction accounts here.
Our Fees and Charges brochure can be downloaded from this page.

No. Most financial institutions will need you to either call or visit a branch to close your account and won't accept written authorisation. 

To use the switching service all you need is the BSB and Account number, Account Name and Signing Authority for both your old account and your People First Bank Account.

To start depositing your salary into your new People First Bank account, please provide your employer with your new BSB, Account number and Account name to update their payroll system.