People First Bank App - frequently asked questions

To change your PIN, simply follow these steps:

• Sign in to your People First Bank App
• Tap ‘Cards’
• Tap the card you would like to change the pin for
• Select ‘Change PIN’
• Follow the prompts

To enable Face ID or facial recognition for the People First Bank App, you must have your face registered in the device settings. If your face is not registered within your mobile phone device settings, the Face ID menu option will not available in your People First Bank App. Ensure only your  face is registered on your device.

You can enable or disable Face ID at any time in the App. To do this, click on your name located on the top left corner of the screen and navigate to ‘Profile and security’. 

Yes – as the People First Bank App and Online Banking require all customers to register for the first time, even as an existing People’s Choice customer.

This means setting up new login credentials and security preferences, as your previous password won’t work. You can register in minutes by downloading the People First Bank App, clicking the ‘Already a customer? Register for Digital Banking’ button and following the prompts.

The free People First Bank App is available for both iPhone and Android mobile phones.

Learn more and download our App from our People First Bank App page.

You can access the People First Bank App by downloading the People First Bank App from the Google Play store or Apple App store by searching ‘People First Bank’.

Our App is compatible with Android version 8 and above, and Apple iPhone iOS 15 and above.

If you travel outside Australia, you may still have access to our People First Bank App service. You should check with your telephone communications provider whether your mobile phone will be able to use relevant networks in those countries in which you are traveling. You might have extra charges for having your mobile on international roaming from your telephone communications provider.

Yes. Each time you finish banking through the People First Bank App, your session with automatically terminate following a period of inactivity. You can also manually logout after each session via your profile page, to exit the system. None of the information accessed through our App will be saved on your mobile phone. 

To prevent an unauthorised access, log into Online Banking from another device and remove the lost or stolen phone from your profile. Alternatively, call us immediately on 13 11 82 or visit a branch as soon as possible. For security reasons, our Customer Hub team will do an identity check over the phone. If you visit a branch, you’ll need to present photo identification.  

Remember, do not save your Digital Banking password on your mobile phone in case of loss or theft on your mobile phone.

 

Yes, there are daily transfer limits for transferring money to other People First Bank customers, other financial institutions or paying bills using BPAY®. For more information see our Daily Limits document.

Tap ‘Payments’ from the Navigation bar at the bottom of the page then select BPAY and select a BPAY from your saved favourites. To enter a new biller’s details, tap the + icon at the top right of the BPAY screen and then enter the biller details. 

You can update to the latest Android app from the Google Play Store and the iOS (Apple) app from the App Store on your smartphone. Simply open your App Store, find the People First Bank App, and select ‘Update’.

Once you have downloaded the updated App to your device, you may need to reinstall your shortcut on your home screen. This is a function that occurs when updating apps across Android devices.

To change your App Passcode simply follow these steps:

• Sign in to your People First Bank App
• Navigate to 'Profile and security' (under your name in the top-left corner)
• Select ‘Change Passcode’
• Enter your current Passcode
• Enter your new preferred Passcode
• Tap ‘Done’

 

PayID allows you to link financial accounts to more common information such as your mobile number or email address.

Your accounts will still have a BSB and Account Number, but you’ll be able to provide your PayID to receive payments without sharing your BSB and Account Number. You can also send money to others using their PayID.

A PayID can be created within Online Banking or your People First Bank App. 

For the People First Bank App:

• Select ‘More’ from the bottom main menu (3 dots)
• Under ‘Payment settings’, click ‘Manage PayID’
• Tap the ‘+’ at the top right corner of the Manage PayID screen and follow the prompts.
  
  

Note: A PayID identifier (such as a mobile number) can only be linked to one account. If you need to set up PayID for multiple accounts, you will need to use a different identifier (such as an email address or ABN) for each account. 

To find your bank account details select your account from the Dashboard or ‘Accounts’ list, then tap ‘Details’ to view your account’s name, BSB and account number.

Click on your name, displayed on the top left corner on the screen. A new menu will appear, from there, tap the ‘Log out’ button.

If you navigate away from the App without following the steps above, your session will remain active for a short period of time.