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About us
Thanks for joining one of Australia’s largest customer owned banks, we’re so glad you’re here. Now that your account’s all set up, we want you to feel right at home.
Our Welcome Hub is here to help you set up your digital banking, cards, payments, and everything in between - so that you can head into your day-to-day banking with confidence. You can come back to this page anytime, but if you ever feel stuck – our friendly team are just a call away.
Your questions, answered.
Your Visa Debit or Credit Card should arrive between 7 to 10 business days after you order a card. If you have not received your card after this time, please get in touch.
Your People First Bank card will be sent to you when your current card is due for renewal.
Your member number and account number are separate details. Your member number is your personal number with People First Bank and the number you use to log in to Online Banking. Your account number is the number given to your individual bank accounts with People First Bank.
You will only have one member number, but you might have multiple account numbers if you have more products with us.
No, you do not need to access Online Banking to register for the People First Bank App. You may download the App from the Apple App or Google Play Store directly and register directly from there, without needing to access Online Banking.
You can access the People First Bank App by downloading the People First Bank App from the Google Play store or Apple App store by searching ‘People First Bank’.
Our App is compatible with Android version 8 and above, and Apple iPhone iOS 15 and above.
Follow the steps below to activate your new card using either the People First Bank App or Online Banking.
In the People First Bank App:
- Open the People First Bank App and select the 'Cards’ tab (next to Dashboard at the top of the screen).
- Swipe across to the card you want to activate.
- Click ‘Activate now’.
In Online Banking:
- Log in to Online Banking and select 'Self service’ from the menu bar, then ‘Manage cards’.
- Navigate to the card you want to activate and select ‘Manage’ to view the self-service options.
- Click ‘Activate card’.
Once you’ve done these three steps, follow the final prompts in the App or Online Banking to complete your card activation. Remember to sign the back of your card before using it.
If you need help, please call our Customer hub on 13 11 82 or visit your local branch. To complete card activation at a branch, you'll be asked to provide appropriate ID.
Yes, once you register for Online Banking you will automatically be able to view and receive eStatements.
If your card is lost or stolen in Australia, call our 24/7 Customer hub on 13 11 82 or visit your nearest branch as soon as possible.
If you're overseas, please contact us on +61 8 7078 4200 and visit the Visa website to find the contact details for each country to request a new Visa card be issued to you.
If you’ve forgotten your password and haven’t been locked out of your account, you can easily reset your password online.
To reset your password via your account login screen, simply select ‘‘Forgot password’ and follow the prompts.
To reset your password via your account login screen, simply select ‘‘Forgot password’ and follow the prompts.
To change your PIN, simply follow these steps:
- Sign in to your People First Bank App
- Tap ‘Cards’
- Tap the card you would like to change the pin for
- Select ‘Change PIN’
- Follow the prompts
To change your App Passcode simply follow these steps:
- Sign in to your People First Bank App
- Navigate to 'Profile and security' (under your name in the top-left corner)
- Select ‘Change Passcode’
- Enter your current Passcode
- Enter your new preferred Passcode
- Tap ‘Done’
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Message us securely
Log into Digital Banking to send us a secure message by clicking the link below, or by using your People First Bank App.
