NPP - Fast payments - frequently asked questions

Not all account types are eligible to have PayIDs linked to them – please refer PayID Terms & Conditions and the Accounts & Access Facilities Terms & Conditions to find out if your account type is eligible. 

A PayID can be closed within Online Banking or your People First Bank App.

For Online Banking, simply select ‘Self Service’ > ‘Manage PayID’. From there, expand the menu, select the ‘Close PayID’ button and follow the prompts.

For the People First Bank App, navigate to ‘More’ button. From there, select ‘Manage PayID’ to delete your PayID details using the bin icon.  

You will only be able to create a PayID using an Australian mobile number or email address with People First Bank; however, you are able to link your PayID to your business accounts.

If you are unsure about the name shown contact the payee directly to confirm their PayID name.

When creating your PayID you will be provided a list of name options that reasonably represent and identify you as the account holder. You must select an option from this list.

For example, an Account Name of Jonathon Smith with a preferred name of John may be provided the following options:

John Smith
Jonathon Smith
J Smith

Your PayID can be updated within Online Banking or your People First Bank App.

For Online Banking, simply select ‘Self Service’ > ‘Manage PayID’. From there, select ‘View details’ to make edits such as updating your PayID name or changing the linked account or transferring your PayID.

For the People First Bank App, navigate to ‘More’ button. From there, select ‘Manage PayID’ to make edits such as updating your PayID name or changing the linked account or transferring your PayID. 

You can only link your PayID to one account at one financial institution at a time. If you have created this PayID at another financial institution, you can change your existing PayID to a transferrable status with that financial institution and then register it with People First Bank again.

No, you do not need a PayID to make or receive Fast Payments – this is an alternative to your BSB and Account number. 

A PayID can only be linked to one account across all financial institutions.

Yes, one account can have multiple (unique) PayIDs linked to it.

You can only link your PayID to one account across all financial institutions. If you think you might have created this PayID at another financial institution, you can change your existing PayID to a transfer state with that financial institution and then register it with People First Bank.

If you think someone has incorrectly registered your PayID,  phone us on 13 11 82 or visit a branch for assistance.

We will lodge an enquiry with the Financial Institution that currently has the PayID registered, and we will be in touch with you once we have a response.

A PayID can be created within Online Banking or your People First Bank App. 

For Online Banking, simply select ‘Self Service’ > ‘Manage PayID’. From there, click ‘Create new PayID’ and follow the prompts.

For the People First Bank App, navigate to ‘More’ button. From there, select ‘Manage PayID’ and click the ‘+’ icon to create a new PayID.

To lock or unlock your PayID, please call us on 13 11 82 and we can assist you over the phone.

Transferring money to a PayID works much the same as making a normal transfer. Before you start, make sure the person you’re paying has an active PayID and confirm the exact PayID they’re using (for example, their mobile number or email address).

You should also always check that the name displayed matches the person or business you intend to pay before completing the payment.

Using the People First Bank App

• Go to 'Payments' from the bottom menu and select 'Pay anyone'
• Choose an existing payee, or tap the plus (+) button to add a new one
• Select the type of PayID you'd like to add (phone number, email address or organisation ID)
• Choose your funding account, then enter the amount and payment description
• Review the details and confirm the payment

Using Online Banking

• Go to 'Payments' from the main menu and select 'Pay anyone'
• Choose an existing Payee, or select 'New Payee' to add a new one
• Select the type of PayID you'd like to add (phone number, email address or organisation ID)
• Enter the amount and payment description
• Review the details and confirm the payment

You must close your PayID as soon as the email or phone number linked to your PayID changes. You will need to create a new PayID for your new details.

No, you are not able to schedule or create recurring payments using PayID. If you would like to schedule a payment or create a recurring payment, please pay to a BSB and Account Number. Scheduled payments will not be sent as a Fast Payment, so make sure you consider this when setting your transfer dates.

If you have PayID set up, you can find your payee details in Online Banking or on our People First Bank App.

To view your PayID in Online Banking, simply select ‘Self Service’ > ‘Manage PayID’. From there you can view a list of PayID details.

To view your PayID in our App, navigate to ‘More’ button. From there, select ‘Manage PayID’ to view a list of PayID details.

If you have not set up PayID, you can view your BSB and account numbers through Online Banking and our People First Bank App through the Accounts page.