Before you call for the first time
Before you call to register for Phone Banking, make sure you have the following ready:
- member number (found on the back of your Visa Card)
- date of birth (in the format dd/mm/yyyy)
- your mobile phone that uses the number you've registered with us, so you can receive a One Time Passcode (OTP).
Choose your new 6–8-digit Phone Banking access code. Your access code must not be:
- your date of birth
- sequential numbers (e.g. 123456 won’t be accepted)
- all the same digits (e.g. 000000 won’t be accepted).
How to register for Phone Banking
Step 1: Access Phone Banking
- Call +13 11 82. You’ll hear a welcome message.
- Press 1 “If you’re a customer of People First Bank".
- Press 1 “To access self-service Phone Banking".
- Enter your member number then hash #. You’ll hear: “It looks like you don’t have an access code for Phone Banking”.
Then the system will ask you to verify your identity.
Step 2: Verify your identity
- Enter your date of birth in format dd/mm/yyyy, then press hash #. You’ll be advised an OTP has been sent to your mobile number.
- Enter the OTP you got via SMS, then the hash #key. You'll hear “Thank you, your identity has been verified”.
Sep 3: Set up your access code
You’ll then be asked to create a 6–8-digit access code.
- Enter your new access code, then hash #.
- Re-enter the access code, press hash # again.
The system will advise you that you’ll receive an email or letter to confirm your registration, and you’ll hear: “Thank you, your registration and verification is complete.”
From here you will be taken to the main Phone Banking menu.
Phone Banking FAQs
See more Phone Banking FAQs
Phone banking will lock if any of the following are entered incorrectly three times:
- date of birth
- one-time-passcode (received via SMS to the mobile number you've provided to People First Bank)
- Member number or access code
Call 13 11 82 to have your Phone Banking account unlocked by one of our team members.
You’ll be able to use your new access code to verify your identity when you call our Customer Hub, Business Support and Credit Management Teams. This means you'll be prompted to enter your member number and your access code before you speak to someone from our team, giving you a more personalised experience and reducing your wait time.
Phone Banking service will provide you with a way we can quickly and easily verify your identity over the phone when you call us, known as access code verification. The system will recognise if you've registered for the Phone Banking service and, if so, will prompt you to enter your access code. This feature will help us better connect with you the next time you call our Customer Hub, Business Support or Customer Assist teams.
- Card activation
- Interest earnings information
- Term Deposit setup and access
- Accessing an account you are not a signatory or authorised party on
You'll be able to access the above services using our People First Bank App or Online Banking.
While our Phone Banking service will still be available 7 days a week, it will be offline from 11:30pm to 3:00am AEST (11:00pm to 2:30am (ACST) each day. This is so we can complete our end of day system processing. We recognise that having our Phone Banking service offline during this time may impact some customers, however, you can still access account information via App and Online Banking 24/7.
Get the People First Bank App
Download the People First Bank App today.
- Unlock the power of Digital Banking
- Pay bills and mates on the go
- Track your savings and term deposits 24/7
Need some help? We've got you covered.
Get in touch with us and we can help you get the answers you need.
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