People First Bank uses industry-standard encryption to help you to stay safe while you’re online banking with us. But there are some additional simple things you can do to stay safe online and protect your finances. We’ve put together some online safety tips so you can feel secure when you're banking online.
Check the URL
Always type www.peoplefirstbank.com.au into your browser when accessing Online Banking to make sure you're not putting your details into a fake website. An easy way to make sure you don’t accidentally type the wrong address is to save our website as a favourite or bookmark. This will also allow you to access our website and Online Banking with one click.
Watch out for fraudulent emails and online scams
Hackers can create emails or text messages that look authentic, as an attempt to collect your personal information. Don’t follow links in emails asking for your account, card or personal details.
If you have been contacted or are concerned about your privacy, please call us directly on 13 11 82 or visit a branch. Please be aware, we will never contact you to request your login details, security codes, card details, one-time passwords, or for you to move your money.
If you receive a call claiming to be from People First Bank asking for this information, hang up and call us back on 13 11 82 so that you can be sure that you are talking to us.
People First Bank has anti-fraud measures in place to protect our members, including:
- 24/7 card and Osko transaction monitoring using industry standard fraud systems
- Dedicated and expert fraud team
- Industry-standard encryption on our Digital Banking ensuring any information you send us is encrypted for your protection
- When you login online, we will authenticate your identity through your mobile app or through a one-time passcode via SMS or email
- Visa Secure for convenience and protection when online shopping
- Secure mailbox within Digital Banking to communicate with People First Bank in a safe and secure manner
- Multi layered authentication when you perform high risk activities to ensure you’re not being scammed
- Confirmation of Payee - When you pay someone new using a BSB and account number, we’ll verify the details to provide an extra layer of protection for your payment
You can find out more about common hoaxes and scams on our dedicated fraud and scams page.
Create strong passwords
Weak passwords are easier for scammers and hackers to guess, potentially allowing them to access your accounts and personal information. Strong passwords are harder to guess and use a mix of uppercase and lowercase letters, numbers and special characters where possible. Use a different username and password for each service so that if one account is compromised, your other accounts remain protected. Never share your passwords with anyone.
An example of a strong password would be “Gr33n!Hou$e”
If you think your password may have been compromised, you should reset your password as soon as possible. Our Keep your banking safe guide outlines how you can do this via the App or Online Banking. If you still require assistance, call us on 13 11 82 or visiting any branch. For security reasons we will do an identity check before releasing your new password.
Install anti-virus software
One way to protect your computer is to make sure your anti-virus software is installed and up to date. If you think your computer has been infected with a virus, change your Online Banking password straight away.
Keep track of your account
Regularly check your bank statements and account activity to look for any transactions that don’t look right. To help monitor your account, you can also set up emails to be notified of all Online Banking transactions. It’s also helpful to review your last log in date and time when signing in to Online Banking, to make sure it appears correct.
If you suspect your account security has been compromised or notice unauthorised transactions, contact us immediately so we can help protect your account. Delays in reporting may affect liability for losses from unauthorised transactions.
Tools and guides
Card security
Reduce the risk of card fraud with these helpful hints.
Digital Banking security
Find out more about how we keep your information safe, and how you can protect yourself online.
Fraud protection guide
We’ve put together a guide to help you protect your finances from the most common types of financial fraud.
Security Resource Centre
Scams are becoming more and more sophisticated and difficult to recognise. People First Bank will always remain committed to being at the forefront of these changes to protect our customers. There are a number of organisations also committed to increasing the understanding and knowledge of these issues to help consumers protect themselves and their families.
